Odds and Ends – Free Line 8/20/09

Hello and welcome to Odds and Ends, the one place where we can talk about ideas and concepts that tend to go unnoticed. With that said, here we go:

Question #1: How is the text message advertising campaign going?

Answer: Not so great at the present moment. After a few “dry runs” using cell numbers from around the office, we found that the service leaves much to be desired. We are currently reevaluating our options and are planning to work with an alternative service shortly.

Question #2: How is the mobile website coming? Have any late breaking updates to share?

Answer: No, not at the moment. That said, we highly advise that you continue watching this space. You will definitely be seeing something big come down the pike sooner rather than later.

Question #3: I see. So … what are your opinions on the current tech scene?

Answer: Rather boring and uninspired. It seems as if everyone who is involved with the tech industry right now — programmers, so-called “idea men,” the media — are more interested in gently mocking Twitter users and ignoring the continued success of MySpace than trying to find the “next big thing.” Now I do realize that much of this trepidation comes from the questionable state of the world’s economy and the effect it has had on “angel funding.” After all, it’s hard to build the next “Digg” if the kindly old rich guy down the street is suddenly and justifiably reluctant to “share the wealth,” as they say. That said, we are truly shocked at the speed in which “the creative elite” grabbed their C.Crane wind-up emergency radios and headed for their private “bad economy” bomb shelters. Until the day comes that they emerge to create once more, we “on the surface” will be stuck in the same boring cycle of Tweets, Facebook Walls, and Google news.

Question #4: Well that’s … um … really depressing. Is there anything that excites you?

Answer: Yes. The Creative Zii. And here is four reasons why:

  1. It’s a highly powerful media device that doesn’t have a lowercase “i” attached to it. It’s nice to know that tech such as this still exists.
  2. Users have the choice of two operating systems — the proprietary Plaszma OS or Android. It should be interesting to see what Google’s mobile OS is like away from HTC’s sub par hardware and T-Mobile’s mediocre mobile network.
  3. It oozes with HD features – 1080p television tuner, support for high-def video formats, and a built in HD camera, just to name a few.
  4. Few things get our creative juices flowing more than playing around with a promising new gadget.

…And there you have it. Until tomorrow, we bid thee adieu.


The “Farve Watch” – Free Line 8/03/09

There are some stories, concepts, and rumors that seem to live on blogs like this one. Most of the time, these stories deserve the “star status” that they have been given. Every now and then, however, you run into a”Brett Farve” — a report that used to be interesting, but has been driven into the ground so much that it has become downright annoying. So on today’s episode of the Free Line, we are going to take a look at five of these stories, keeping a close eye on what exactly went wrong.

5. The “Twitpocylyse” – As you might have noticed, there has been one word on the lips of every mover, shaker, and outgoing athlete in the past year: Twitter. But for every one story about the insanely popular service, there seems to be two talking about its eventual end. According to some, the end is going to come when the number of users exceed 4,294,967,295. When this happens, the sites say, many Twitter-based programs will simply stop working. Interesting? Yes. Scary? Well yes, if you’re a Twitter addict. Still, there is one small problem with this theory — it was supposed to have happened once before. See, June 12th was supposed to bring about the end of all Tweets as we know it. The actual result? Two programs stopped working, but both were fixed within twenty-four hours. Maybe take two will bring about the end. We can only wait and see.

4. Google Makes the Greatest Things Ever – If there is one thing that everyone can agree upon, it’s Google’s track record. They make good products, plain and simple. Unfortunately, that sort of reliability has the tendency to be overblown by us in the press. Chrome isn’t a promising browser and/or operating system; it’s the one-two combination that will send Microsoft into bankruptcy. Android was being called a “sure fire iPhone killer” months before anyone even saw a screen shot. The latest program on the bandwagon is Google Voice, which is supposedly poised not only to take down Skype, but Apple and AT&T as well. Praise is great, but sometimes, it can go a bit too far.

3. The Demise of… – We are all familiar of the pop culture phenomenon known as “the backlash” — an odd social  movement in which a celebrated musician, trend, or celebrity goes from hero to “public enemy number one” seemingly overnight. This happens in the tech world as well, only in a slightly different fashion. Instead of mocking the offending tech product on talk shows and the like, we talk about how the company is on the point of death. Yahoo, MySpace, and eBay have all been subject to the “web services death watch.” While all of the companies mentioned have seen better days, the suspicious timing of these articles, and well as the dubious suggestions on how to right the proverbial ship (e.g. “Do what the competition is doing … it’s not ripping them off at all!”) , have us rubbing our collective temples in frustration.

2. Is Biz Stone Going to Sell Twitter? – For media outlets such as ESPN and Sports Illustrated, the aformentioned “Brett Farve watch” is a bonafide dream story. They can spend hour after hour and page after page sitting out on the man’s lawn, hoping that he will eventually come out and say “yes, I am coming out of retirement to join the Minnesota Vikings football team.” And if he doesn’t, who cares? The simple fact that he didn’t make an appearance is a fine little story within itself. The tech crowd has their own “Farve Watch,” but it has nothing to do with “sticking it” to the Green Bay Packers. No, ours involves the looming sale of Twitter by Biz Stone. Like Farve, Stone knows exactly how to play the media to his liking. All he has to do is drop a few key words into an interview — “monetize,” “Yahoo,” “Microsoft” — and the tech crowd is talking about it for a week. No matter when or if Stone decides to set his prized creation adrift, we can almost guarantee you that like Brett Farve’s third comeback attempt, the reality of the situation will not live up to the hype.

1. Fun With Microsoft and Yahoo – Everyone loves a good “will they, or won’t they?” story. In the 1970’s, we had Satuday Night Live’s lampooning of Fransisco Franco’s deathbed drama. (Spoiler: Franco is still dead.) In the 1990’s, we had the ongoing love affair between “FriendsRoss and Rachael. In the new millennium, we have the ongoing merger talks between Microsoft and Yahoo to keep us guessing. It seems like everything is going well, but oh no! Then-Yahoo president Jerry Yang has shot it down! Everything appeared to get back on track, but then Microsoft head Steve Ballmer announced that his company wants “absolutely nothing to do” with Yahoo. Things went onand onand on … like this until last week, when the two companies finally worked out a search deal. While it’s great that Yahoo has gotten their company in order, we sort of wish that they wouldn’t have “teased” us for so long.

…And there you have it. On behalf of everyone here at the Free Line, good night and have a pleasant tomorrow.


The History of Go.com – Free Line 7/30/09

As you probably have heard by now, Yahoo Search is no more. In a move that totally surprised no one everyone, Yahoo has decided to jettison the “search” end of the business in favor of Microsoft’s shiny new Bing engine. The folks at Redmond, in return, will receive complete, unfettered access to the likes of Yahoo BOSS and Search Monkey. Despite the grumblings of a few “disgruntled” stock holders, the big brass at both companies actively welcome the change, calling it “a complete game changer” and “a great day for Yahoo.” If all goes well with the government, expect to see Bing in a Yahoo search bar near you within eight to nine months.

This isn’t the first time a major tech firm attempted to play nice with another massive corporation. Anyone who remembers running Microsoft and IBM’s OS/2 operating system on their brand new desktop featuring an Intel-branded AMD 286 processor knows exactly what I’m talking about. Still, our story isn’t about the manufacturing of microprocessors or the internal bickering between Bill Gates and Big Blue. No, today’s story involves a search engine, a cartoon mouse, and a web portal that time — and the majority of the Internet – has forgotten. And what is this portal that we speak of? Go.com.

Once upon a time, the site now known as Go.com was once a search engine called “Infoseek.” Started in 1994 by prolific inventor Steve Kirsch, Infoseek was one of the first engines to actively allow users to incorporate Boolean modifiers into their searches. Because of its sheer willingness to try something a bit off kilter, “Mr. Kirsch’s pet project” became the talk of the town, both online and off . It was so popular in fact, that the company felt the need to create “Ultraseek,” an engine designed specifically for enterprise users. This success lasted until 1998, when the folks at Disney — yes, that Disney — swallowed the company whole. On the surface, the deal appeared to be a match made in heaven for everyone involved. Disney now had a world class search engine at their beckoned call, while Infoseek had a proverbial “800 pound gorilla” backing them up. The merger of the engine with the newly acquired Starwave development house helped to excite users all the more. Within months, both companies were gone. In their places sat Go.com, a web portal designed to bring the so-called “House of Mouse” into the Internet Age. The days of Infoseek were officially no more.

Needless to say, the entire project was a failure of epic proportions. Within four years, the search section was gone for good. In its place sat a box for its new “search partner,” a little site called Yahoo. (Funny the way the world works, isn’t it?) While Go.com does still officially exist, it is now little more than a host site for the likes of ESPN and ABC. The Infoseek name is still used in both Japan and Australia, but these sites have little to do with the “engine that Steve Krsch built.” (The former is run by Japanese shopping kingpins Rakuten, while the latter is controlled by design firm Orange Digital Media.) The only technology to make it out of this entire debacle alive was Ultraseek, which is still trying to deliver enterprise search to the masses. As for Yahoo, well … you know.

…And there you have it. Be sure to tune tomorrow for part two of our “Summer Travel Showdown.” Until then, we bid thee a fond adieu.


A Guide to the Future – Free Line 7/27/09

Okay gang, it’s time for yet another highly popular round of “ask me a question.” So without further adieu, let us get to it.

Where is part three of “Web Programming for Smart Phones?” – Part three, tentatively entitled “The Waiting Is the Hardest Part,” will be hitting a web browser near your within the next few days. the series is very important to us, but honestly, we also wanted to establish our other concepts as well.

Oh? Such as? – Building our own mobile site, for one. High class, high quality mobile sites should not just be limited to the likes of million dollar computer firms or folks whose personal wealth rivals that of Scrooge McDuck. We intend to prove that it is possible to build, maintain, and most importantly advertise, a mobile site without spending a ton of cash. We are so confident that we can make this happen, that we set our design budget to an unthinkable, unheard of sum of zero dollars American. That’s right. We will have a top shelf mobile headquarters, and it will not cost us a dime. And the best part? A site like this can be yours as well. It’s all about smart design, forward thinking, and a great ad campaign.

Wait … I thought you said you were for tailoring your existing site to fit the needs of mobile users. What gives? – We still are. Still, it doesn’t mean that we cannot explore other options.

Will this be programming intensive? I hate programming. I have guys who do it for me. – Nope. This will be about theory, content, advertising, marketing, and overall presentation. Not one line of code will be printed in this blog. I assure you of that.

Works for me. How’s the text advertising project coming along? – As we said last Friday, it usually takes a little while for this kind of thing to register. Ask us again in a few days.

I hate the “geek” stuff. More advertising news, stat! – We hear you. We here at the Free Line promise that there will be more talk about marketing your site and/or product in the future.

Great. Do you have anything that I can check out right now? – I do, actually. For those interested in the emerging world of mobile advertising, I highly suggest reading “Mobile Marketing Without Being Annoying” by Chris Crum. Essentially an expanded interview with Yahoo’s Tom Foran, the article explains the ins and of out of advertising on the so-called “mobile web” without being too confusing or geeky. While some of his suggestions and tactics are not exactly “free,” the piece is still worth the old “once over.”

…And there you have it. Until tomorrow, we here at the Free Line bid you all good day.


The Free Line Goes Viral (In a Good Way!) – Free Line 7/24/09

As many of you already realize, there’s more to advertising your site, brand, or genuinely “hilarious” YouTube video than just posting a note on Digg. No, if you want your media project of the future to be a true success, you’ll have to do more than hang out at social hot spots. Mastering the basics (and possibly the intermediate level) of search engine optimization is always a good thing to do. Making sure that you understand the “ins and outs” of various browsers, hardware platforms, and programming languages doesn’t hurt, either. Still, there is even more that you could be doing to draw new faces to your site. And what is this magic fix that I speak of? Viral advertising.

Now I know what you’re thinking. “Is he crazy? I can’t pull that off! It’s too expensive and time consuming!” Now before you call the nice young men in the clean, white coats to take me away, hear me out. Not everyone who sets up a viral campaign is trying to pull off a J.J. Abrams style Alternate Reality Game or is trying to sell a badly put together ring tone to teenagers. In reality, most viral marketing campaigns are rather small, low-key affairs that deliver their pitch to prospective users with a minimal amount of trouble or annoyance. Simply put, it’s targeted advertising done right.

To prove the ease that I speak of, we will engage in our own campaign. Yes, that’s right. The Free Line is going viral. At the present moment, our campaign will rely heavily on SMSDelivery, a handy little service that allows us to create text message campaigns for free. Everything we do — our successes, our failures, and so on — will be reported here. Before we call it a day, allow me to answer a few questions.

So … which plan are you going for: free or paid? – Free, of course. We wouldn’t be able to call ourselves the Free Line if we actually paid for things like this. It’s against the rules.

I want to get in on the action. What do I text where? – Our account is still firmly in the “setup” phase right now. According to the official website, it sometimes takes as long as two business days to get things working properly. As soon as we get a number, we will definitely pass it along to you.

…And there you have it. Be sure to come back Monday for part three of “Web Programing for Smart Phones.” Until then, we bid thee adieu.


News of The Weird: Irony, eBooks, and Ads on the Moon – Free Line 7/22/09

…And we’re back! What better way to celebrate our grand return than with a little bit of what we like to call “news of the weird.” First up: we have the very meaning of the word “irony…”

- A few days ago, the big brass at Amazon accidentally discovered (read: informed by a lawyer in an official sounding letter) that their eBook store was selling unauthorized copies of a few “well known” novels. The lawyer simply asked for the books to be removed from the store. Amazon, fearing the legal threat, decided it would be best to not only delete the “bootleg” copies from their servers, but from their customers’ Kindle eBook readers as well. As you might have already guessed, this did not sit well with Kindle owners, who said that they should not be punished for the mistakes of another company. In a statement, Amazon spokesman Drew Herdener apologized for the move, assuring everyone that this kind of thing would not happen again. So what were the books in question, you ask? 1984 and Animal Farm by George Orwell.

- It doesn’t take a rocket scientist to notice that advertising is seemingly everywhere these days. Video games have them. Sitcoms have them. Even other commercials have them. (Anyone who has been told by a pleasant sounding spokesman to “type ‘Pontiac‘ into Google” knows what we’re talking about here.) Still, there is one place that remains completely ad-free: the Moon. That is about to change. A company mysterious new entity called “Moon Publicity” has announced that they will be the first firm to bring advertising into the final frontier.  The company intends to pull this daring feat off using something called “shadow shaping” — a process by which a small little robot draws forty foot pictures into the lunar surface. The giant ads would then be visible to the citizens of Earth during “certain phases” of the Moon. Needless to say, not everyone is thrilled with the idea of turning a heavenly body into a gigantic billboard. Some have even gone as far as saying that the entire plan borders on comic book style super-villainy. The folks at Moon Publicity see things a bit differently, however. To them, it’s not about the ads. It’s about the very survival of the human race. “Any number of global catastrophes could and eventually will end live on Earth,” writes the company in a press release. “Space travel is more than just footprints and flags; it is vital to our survival. Just as we back up hard drives in case they crash, we need to back up mankind on other worlds. Creating images on the Moon provides a commercial incentive for turbo charging space travel technology.”  Those interested in this “unique” form of advertising have until October 20th to get in on the action. At the time of this writing, bids start at a “mere” $46,000 per shadow shaping robot.


Twenty Minutes Into the Future, Part Three: Slow News Day – Free Line 7/16/09

As we have established before, we live in a society that is growing increasingly dependent on information. When things work the way that they are “supposed” to work, no one complains. When several major “news sources” come up dry and ultimately bring nothing new to the table, however … things seem to break down fairly quickly. It is at this point that we in the blogging community try to make something — anything — interesting and unique. A few days ago, the major tech sites were all abuzz about the Chrome operating system and the surprising success of Bing. Today, on the other hand, the sites were overflowing with stories about several “minor” Twitter updates and a merger of two companies that, quite frankly, no one has ever heard of. If you got lucky, you just might have “stumbled” upon a discussion about Steve Ballmer or the various health issues facing Steve Jobs. It doesn’t take Sherlock Holmes or Lenny Briscoe to notice that their just might be a problem here.

The obvious solution to this “problem,” of course, is simply to turn off our monitors, put down the keyboards, and wait for something to happen. Be it right or wrong, life does not exactly work in that way anymore. So we fill the void with various media sources, hoping that it will fill the “dead space” of a slow news day. Some watch Brock Lesnar beat poor Frank Mir until he cries on YouTube for the five hundredth time. Others go to TMZ in order see the “forgotten” footage of Michael Jackson’s hair catching fire. Still others figure out a way to watch the Senate confirmation hearings for Supreme Court hopeful Sonja Sotomayor. While all of these activities do give us our “media fix,” they are about as productive as watching paint dry. One can only watch a former professional wrestler insult everyone within earshot, burning hair, or politicians yell at each other for so long before going completely insane. So we decide to go back to work on our pet projects, hoping that one day it — and by extension, we — will become successful enough to be covered the likes of Michael Arrington and Henry Blodgett on a slow news day.

And therein lies what makes this moment in time different than the media controlled dystopia of Max Headroom: power. We are ultimately in control of the content given to us, not some cryptic television network run by Charles Rocket and Jeffery Tambor. The New York Times doesn’t decide what news is “fit to print,” we do. While it’s great to scope out The Drudge Report or Mashable for new things to read and/or learn about, it is more important in our society to “create” that next big idea. So we work on our blogs and fiddle with our various web 2.0 applications, all with the hope that our contributions will turn the “information tide” our way. This is our time, and we will make damn sure that we get every last second out of it. Biz Stone did it. Tim Brenners Lee did it. Now it’s our turn.

…And there you have it. On the behalf of everyone at the Free Line, we sincerely hope that you have enjoyed our three-part series about the future, media, and everything in between. Be sure to tune in tomorrow for more of that web 2.0 news you can use. Until then, we bid thee adieu.


Web Programming for Smart Phones: A Prelude – Free Line 7/10/09

As we mentioned in Monday’s post, we are planning to dedicate an entire week of the Free Line in order to help you stake a claim in the mobile web. Although it might seem to be difficult at first, programming a site specifically for a phone can actually be quite easy once you get the hang of it. After much discussion, we decided that it all comes down to five key ideas — form factor, content, load times, competition, and innovation.

  1. Form Factor – As many of you already know, the way you hold your phone dictates the way your site is loaded. Some sites look good viewed from the “vertical” position, but tend to fall apart when put into horizontal “widescreen” mode. This section will help you construct a site that everyone — vertical fans, landscape fans, and even traditional desktop fans — can truly get behind.
  2. Content – Despite what you might have heard, putting a block of text that rivals “War and Peace” on a site designed for an iPhone or Palm Pre is not a good idea. It might work for a traditional site, but not one designed for a five-inch screen. Still, that doesn’t mean that your content should be “dumbed down” for mobile users. Other ideas covered in this section include image size, link usage, and the pros and cons of using Flash.
  3. Load Times – Allow us, if you will, to hit you with a harsh truth: It takes a phone longer to load a site than it does a desktop or laptop. It all comes down to the hardware. It honestly doesn’t matter how good your personal WiFI setup is or how reliable your mobile carrier’s 3G network is. When put through a “real world” speed test, the traditional system will win every single time. This module will help you prepare for that little eventuality without sacrificing things such as style and content.
  4. Competition – More than likely, there is someone out there attempting to do what you are trying to do. This particular lesson will show how to learn from your competitor’s mistakes, all while building a stellar, spot-on reputation of your own. Other major points include advertising, branding, and overall marketability.
  5. Innovation – This segment will be about the sweet art of creativity. Make it unique. Make it different. Make it a “go-to site” for anyone who uses a smart phone on a regular basis.

…And there you have it. Expect to see the first topic on the list, “Form Factor,” on Monday. Until then, we here at the Free Line bid thee adieu.


Twenty Minutes Into the Future, Part Two: Zik Zak (Know Future) – Free Line 7/03/09

If there is one thing that everyone knows about, it’s advertising. No matter where we look, there always seems to be a thirty-second television spot, billboard, or conveniently placed Coke can within eye shot. While that sort of bombardment does have the tendancy to be annoying at points, it could always be worse. We could be living in the media obsessed dystopia of Max Headroom. In the series, advertising is present in three unique, highly diverse ways. On today’s installment of Twenty Minutes into the Future, we will take a look at three techniques and discuss how each are being used in today’s culture.

Technique #1: The Cheviot Method

Championed By: Ben Cheviot (George Coe), founder and president of Network 23.
Thesis: People first, ads second.
Explanation: According to the “Cheviot Method” of advertising, it is imperative to remember that it isn’t robots and/or lemmings watching these ads. It’s people. If “advertiser A” uses their predetermined ad time to insult the viewer, or if they try to do to much, the viewer is less likely to return. If such behavior keeps up over time, the viewer will simply “give up” and simply stop caring about your product or service. By treating people like people, not only do you get the viewer to care about the product, you make hem more willing to investigate other products or services that have your name on it.
In-Show Result: Network 23 is consistently number one in the ratings.
Real-World Example: Anyone who tows the Free Line concept practices this advertising method.

Technique #2: The Grossberg Method

Championed By: Ned Grossberg (the late Charles Rocket), the president of Network 66 and Cheviot’s mortal enemy.
Thesis: People exists to buy things, so they might as well be buying those things from us.
Explanation: When this particular advertising method is employed, the consumer essentially becomes secondary to the items that are being shown on the screen. Although the company involved might see a initial spike in “audience participation,” the numbers will actually be lower overall. To compensate for this, the advertiser/network is forced to employ a variety of gimmicks in order to coerce people into coming back for more. In the show, these gimmicks ranged from ridiculous (“Watch 66 in your sleep! You can do that now!”) to horrifying (one second long “blipverts” that had a nasty habit of making fat people explode) to the downright bizarre (a reality show about the life and times of super genius infants).
In-Show Result: Grossberg is made to look like a fool on a fairly regular basis; network ratings go down sharply.
Real-World Example: Any company labeled as an “evil corporation” has been accused of using this advertising method at least once in their existence.

Technique #3: The Zik Zak Method

Championed By: A fairly mysterious, multi-national corporation called “Zik Zak.” While it is implied that Zik Zak makes everything from furniture to prescription drugs, the company’s main products are soft drinks and fast food.
Thesis: People?! Who cares about people! Buy our stuff and quit complaining!
Explanation: People who employ this kind of advertising structure simply do not care about anyone or anything other than their product. It really doesn’t matter if people get “inconvenienced” or even find themselves in a sticky situation. They still bought the product. The “in-world” example of this tactic is the NeuralStim, a “free bracelet” that caused people to crave cheeseburgers. In the case of our hero, Edison Carter, the bracelet made him nearly die from overspending.
In-Show Result: The “faulty” bracelets cause Zik Zak to nearly go bankrupt.
Real-World Example: In a fictional TV show, it’s called a “NeuralStim.” In the real word, it’s called “malware.”
Special Note: During my research, I ran across three very different organizations that call themselves “Zik Zak.” Please keep in mind that the comments above only apply to the fictional corporation, not to the these real-life entities.

Our Advice: The “Cheviot Method” is the only way to go. As I said a few days ago. These are your people. Never forget that. Your customers (and everyone else, for that matter) will thank you in the long run.


Twenty Minutes Into the Future, Part One: Live and Direct – Free Line 7/01/09

Anyone who lived through the late 1980’s ought to remember Max Headroom, the hyperactive, pseudo-CGI “head in the box” portrayed by actor Matt Frewer. The Max Headroom character was everywhere in those days, from music videos to ads for Coca-Cola and seemingly everything in between. What many people don’t remember, however, is the science fiction program that bared the character’s name. This was not the lovable, wacky Max that called Cinemax and England’s Channel 4 home. This Max exists in a world where the major television networks are in charge. Because of this, such every day items as the off switch and the mute button are deemed to be illegal. Televisions are everywhere, including bathrooms and junk yards. Simply put, no one could ever escape the grip of the mass media, and the people like it that way.

Working within the confines of this odd, “Network-meets-The Matrix” world is Edison Carter (also portrayed by Matt Frewer), ace reporter for the highly-rated Network 23 and the “basis” for Max Headroom. It is his mission to bring his viewers the truth, no matter the situation. In the show’s fourteen episodes, Emerson and company does everything from thwart a sentient supercomputer to blowing the lid off of a dangerous subliminal advertising scheme run by Bill Maher, using nothing more than quick thinking and a heaping helping of brutal honesty. The viewer, both physically in the show and otherwise, are constantly reminded that the world is a better place thanks to people like Emerson Carter and his “computerized” alter ego. As long as there are people fighting for the truth, there really is nothing to worry about.

In many ways, we are approaching this basic existence, only with a different concept serving as our vice. Instead of thriving on a flashing picture, we are addicted to information. I don’t just mean the “TMZ/Perez Hilton” style celebrity gossip columns. I mean anything. Pick your topic — President Obama, professional wrestling, U2 — and I bet there is someone, somewhere talking, tweeting, or blogging about it at this very moment. We need to know about what is going on, and we need to know it now. Take the recent “best of seven” series between the Los Angeles Lakers and the Orlando Magic for example. Five years ago, we would have had to wait two to three days to hear former Laker Shaquille O’Neal talk about his former team. Thanks to Twitter, we heard it minutes after the Lakers cliched the NBA title. It doesn’t take a rocket scientist to know that this kind of “instant feedback” can become addictive.

Now despite what some might be thinking, things really aren’t all that dire. Our world isn’t based upon the idea of two-way television sets or networks that can make commercials so compact that they make people’s heads literally explode. We’re simply talking about the delivery of information, not a re-creation of 1984. It’s human nature to want to know what is going on around us. Exploiting that desire, on the other hand, is something else entirely. It all comes down to priorities. Those who put more effort into their advertising than their content are more likely to alienate their audiences than the people who put their “product” front and center. By ignoring the very thing that got you into this very situation to begin with, the writer/blogger/YouTube “star” is actually sending a message that your fan base’s mouse click means more than their physical presence. Who cares if the content is good nor not? You clicked the link. It’s your loss.

While it might seem like a good idea now, turning your audience into a group of mind-numbed automatons randomly clicking things will not help you become a success in the long run. The trick, if you want to call it that, is to adopt what I like to call the “Edison Carter” approach to content creation and maintenance. It all breaks down to three basic principles:

  1. Your users are more than just a group of random mice clicking a white box. They’re people. Your people. Always keep that in mind when developing your content.
  2. Stay genuine to your cause.
  3. Stay open to the needs and concerns of your user base.

Do this, and the world just might become a better place. If you don’t, well … let’s just say living in an “off switch-free world” is not anyone’s idea of a good time. Be sure to come back tomorrow for part two of our three part series. Until then, this is Brad Fallon signing off for Network 23 the Free Line.

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